Pestle Privacy Policy

Who can use Pestle

Pestle is available worldwide and is not directed to children. The App Store restricts downloading to users who are eligible under the age-rating and account rules that apply in their region.

If Pestle learns that information has been collected from someone who is not permitted to use the service, Pestle will take reasonable steps to delete it.

Information Pestle collects

Account information

Pestle creates an anonymous account by default. This account is identified by a randomly generated User ID and does not initially require a name or email address.

You may later choose to register using Apple, Google, or an email address and password. If you do, your email address becomes associated with your Pestle account. Depending on your chosen provider, you may use an email relay or other anonymous email address.

Pestle does not receive, have access to, or store your password, regardless of the sign-in method you use.

Recipes and other app content

Information you create or configure in Pestle is synced to Pestle’s cloud systems. This may include:

• Recipes and recipe details
• Recipe photos
• Folders and other organisation settings
• Meal plans
• Household information
• App preferences and other synced user-configured data

This information leaves your device so that it can be stored, synchronised, restored, and made available on your other devices or to household members you choose to share it with.

Analytics information

Pestle collects limited first-party analytics to understand how the app is used, measure feature adoption, diagnose problems, and improve the app.

Analytics information may include:

• App interactions and feature usage
• Event names and properties associated with those events
• Your Pestle User ID
• Session identifiers
• Event timestamps
• App version
• Device model
• Operating-system version
• Language and regional settings
• The region configured on your device
• Numeric values associated with particular events

The configured region is not precise location data. Pestle does not collect GPS coordinates for analytics and does not determine your location from your IP address.

Your IP address is not stored in analytics events or in Pestle’s server access logs.

Analytics is enabled by default but is optional. You can opt out at any time in Pestle’s Settings. After opting out, Pestle will stop sending new analytics events from your device.

Analytics information is not sold or used for advertising.

Crash and diagnostic information

If Pestle crashes or encounters a technical problem, diagnostic information may be collected to help identify and fix the issue. This may include:

• Crash reports
• App and device information
• Operating-system information
• Technical logs
• Your Pestle User ID

Including the User ID allows Pestle to locate relevant crash information if you contact customer support.

You can disable automatic crash reporting in Pestle’s Settings.

Customer-support information

If you contact Pestle Support, Pestle may receive:

• Your message and contact details
• Any files or screenshots you provide
• Your Pestle User ID, also referred to as your Support ID
• Diagnostic logs collected while Pestle was running
• Information required to investigate your recipes, purchases, account, or reported problem

Your Support ID may be used to reconcile purchases, locate relevant account or recipe information, and investigate technical issues.

Purchase information

Purchases may be processed by Apple or Stripe and managed using RevenueCat. Pestle may receive and store:

• Your Pestle User ID
• Purchased products or subscription information
• Entitlement status
• Transaction identifiers and related purchase metadata

Pestle does not receive or store your complete payment-card details.

Email information

Pestle may use your email address to send transactional messages connected with your account or use of the service.

You may also choose to subscribe to newsletters or marketing email. Newsletter subscription is optional, and each newsletter includes an unsubscribe option.

Email delivery information may include whether an email was delivered, opened, or clicked. This information is used to understand email performance and maintain reliable delivery.

How Pestle uses information

Pestle uses information to:

• Provide, maintain, and synchronise the app
• Store and restore your recipes and other content
• Make content available across your devices and chosen households
• Authenticate accounts
• Process purchases and maintain entitlements
• Provide customer support
• Diagnose crashes, failures, and performance problems
• Understand feature usage and improve Pestle
• Send transactional and opted-in newsletter email
• Protect Pestle, its infrastructure, and its users
• Comply with applicable legal obligations
• Establish, exercise, or defend legal claims

Pestle does not use personal information for third-party advertising or automated decisions that produce legal or similarly significant effects.

Legal bases for processing

Where applicable data-protection law requires a legal basis, Pestle processes information as necessary:

• To provide the service you request and perform its agreement with you
• For legitimate interests in operating, securing, supporting, and improving Pestle
• With your consent, including for newsletters and other processing where consent is required
• To comply with legal obligations
• To establish, exercise, or defend legal claims

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

When information is disclosed

Pestle may disclose information:

• To the third-party services described below
• To household members or other people when you direct Pestle to share information with them
• When reasonably necessary to investigate fraud, abuse, security incidents, or unlawful activity
• When required by law, legal process, or a valid government request
• To establish, exercise, or defend legal claims

Pestle does not sell personal information or share it for cross-context behavioural advertising.

Third-party services

Pestle relies on third-party services to operate the app, including:

• Google, for account authentication, cloud data storage, crash reporting, app security, and website hosting
• Apple, for sign-in and App Store purchases
• Stripe, for processing purchases and payments
• RevenueCat, for purchase and entitlement management
• Help Scout, for customer support
• Mailcoach and Amazon Web Services, for managing and delivering email
• Hosting and network infrastructure providers, for servers controlled by Pestle

These companies may process information as necessary to provide their services and may retain information for security, operational, or legal purposes.

Pestle does not authorise these companies to use Pestle user information for unrelated advertising.

Pestle does not send personal information or app content to artificial-intelligence services.

Where information is stored

Pestle’s account data, synced recipe data, recipe photos, and other user-created or configured app content are hosted in the United States.

Pestle Analytics data is hosted in Australia. Pestle’s Australian analytics infrastructure is not used to store account data, recipes, recipe photos, or other synced app content.

Third-party services may process information in Australia, the United States, or other countries in which they or their subprocessors operate. Privacy protections and government-access rules may differ between countries.

Network and infrastructure providers may temporarily process IP addresses as technically necessary to transmit requests, prevent abuse, and provide their services. Pestle does not store IP addresses in analytics events or its own server access logs.

Retention

Account information, recipes, recipe photos, and other synced app content are retained for as long as your Pestle account exists.

Analytics events may be retained while your account exists. Analytics events associated with your User ID are deleted when you delete your Pestle account.

Crash reports, diagnostic records, operational records, and email-delivery information may be retained for as long as reasonably useful for technical, security, support, and operational purposes.

Customer-support conversations are not automatically deleted when you delete your Pestle account and may be retained indefinitely to preserve support history and meet operational or legal requirements.

Purchase and transaction information retained by Apple, Stripe, RevenueCat, or other payment-related services is governed by their respective retention obligations and policies. Deleting your Pestle account does not cause those services to delete records they are independently required or permitted to retain.

Pestle may retain information for longer where required by law or reasonably necessary to resolve disputes, prevent fraud, enforce agreements, or establish, exercise, or defend legal claims.

Deleting your account

You can delete your Pestle account from within the app. No separate email request is required.

Account deletion initiates deletion of your Pestle account, synced recipes, recipe photos, other synced app content, and analytics events associated with your User ID from Pestle’s active systems.

Some information may remain temporarily in service-provider backups or be retained where required for security, fraud prevention, legal compliance, or legal claims. Support conversations and third-party purchase records are not deleted automatically with your Pestle account.

Account deletion cannot be undone.

Your choices and rights

Depending on where you live, you may have rights to:

• Request access to personal information Pestle holds about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information
• Restrict or object to certain processing
• Receive certain information in a portable format
• Withdraw consent where processing is based on consent
• Complain to an applicable privacy or data-protection authority

You can exercise several choices directly in Pestle:

• Delete your account and synced content through the app
• Opt out of analytics in Settings
• Disable automatic crash reporting in Settings
• Unsubscribe from newsletter email using the link in each newsletter

You may also contact Pestle at [email protected]. Pestle may need to verify your identity or control of the relevant account before fulfilling a request.

Pestle will not discriminate against you for exercising an applicable privacy right.

Australian privacy complaints

If you have a privacy concern, contact Pestle first using the details below and provide enough information to investigate the issue. Pestle will review the complaint and respond within a reasonable period.

If you are not satisfied with the response, you may be entitled to complain to the Office of the Australian Information Commissioner.

European and United Kingdom rights

If European or United Kingdom data-protection law applies to you, you may also have rights to object to processing based on legitimate interests, request restriction, request data portability, and lodge a complaint with your local supervisory authority.

California privacy rights

Where California privacy law applies, California residents may have rights to know, access, correct, or delete personal information and to receive information about how it is collected, used, and disclosed.

Pestle does not sell personal information or share it for cross-context behavioural advertising and therefore does not offer a “Do Not Sell or Share My Personal Information” mechanism.

Security

Pestle uses reasonable technical and organisational safeguards to protect information. Data is encrypted in transit using HTTPS, access to production systems is restricted, and administrative access requires authentication.

Changes to this policy

Pestle may update this Privacy Policy as the app, its data practices, or applicable laws change.

The updated policy will be published on Pestle’s website with a revised “Last updated” date. Where a change materially affects how personal information is handled, Pestle will provide additional notice where appropriate or required.

Contact

For privacy questions, requests, or complaints, contact:

Email: [email protected]